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SLT Hosted Multichannel Contact Center
Overview
Customer expectations have risen dramatically, requiring companies to develop a broader set of capabilities for their customer interactions. To be successful today, enterprises must be capable of responding swiftly, efficiently and accurately to their customers no matter what channel of interaction, or combination of channels they may choose.
The SLT Hosted Multichannel Contact Centre, is an all in one shop solution. It offers multimedia skill based routing and external destinations with the benefit of an integrated IVR for options such as Queuing, Menu selection and Message Taking. It also incorporates an outbound dialer for customers needing such a feature. Furthermore, it supports rich Unified Communication features across multi-locations. The solution enriches the facilities provided for Enterprise level Contact Center Services, BPO services and Modern Contact Center training.
Multi-Channel Contact centre solution which will be hosted on the SLT Cloud platform, will provide services to multiple customers via a hosted services model.
Features & Functionalities
The on-demand delivery of IT resources, applications and software via the Internet with pay-as-you-go pricing.
Cloud Computing provides a simple way to access servers, storage, databases and a broad set of application services over the Internet. Users virtually share the platform infrastructure, bandwidth etc.
SLT's cloud computing solution is 'AKAZA' , hosted locally in SLT’s state-of the art Data Center can be used to store, access, and utilizes data by remote means using the Internet or IP VPN.It is Sri Lanka’s first fully automated Cloud computing platform with a comprehensive self -service portal.
•Pre-paid / Post paid options
•Service Monitoring/Alerts
•Single bill for all the services
•Automated Service Delivery
•Pay as you use
•Managed Services
'AKAZA' is a fully fledged cloud platform that enables diverse businesses ranging from top enterprises, small and medium sized enterprises (SMEs), micro level business organizations and government institutions as well as mobile customers to leverage on SLT's vast ICT resources, which includes being connected to the largest fibre optic backbone infrastructure in the country. Customers who are adopting a cloud strategy in their IT projects to benefit from the scalability and cost efficiencies of delivering IT services to business requirements.